PICPRESS SUPPORT

THE KNOWLEDGE BASE

TUTORIALS

Please browse our tutorials & user documentation for help.

Introducing PicPress

FREQUENTLY ASKED QUESTIONS

You’ve got questions? We’ve got answers.

Pre-Purchase FAQs:

What is PicPress?

PicPress is a flexible & fully customizable photo layout design + blogging software for creative professionals. PicPress allows you to easily create beautiful image layouts for your blog posts, social media platforms, and more.

Is PicPress Mac or PC compatible?

PicPress is a cross-platform software and is compatible with both Mac & Windows* operating systems.

 

*PicPress is NOT currently compatible with Windows 10.

What are the minimum system requirements to run PicPress?

PicPress is a 32-bit application and it requires 3.4GB main memory (RAM) in order to operate.

How many computers can I install PicPress on?

Your Single User License allows you to install the software on a secondary machine (e.g. one for your desktop and one for your laptop), provided the computers are run on the same platform, are solely owned and used by you, and are never run simultaneously. For more information, you may refer to the PicPress Software License Agreement (EULA) here.

Does PicPress work with my hosting provider?

PicPress works great with most WordPress-compatible hosting providers. If you are having difficulty connecting PicPress to your WordPress site, please check out our troubleshooting guide below, found here.

The following web service providers can’t host a WordPress site, and therefore, can’t connect with PicPress:

  • WordPress.com (PicPress requires a self-hosted domain or sub-domain)
  • Blogger
  • Tumblr
  • Squarespace
  • Zenfolio
  • LiveBooks
  • Photobiz
  • Smugmug
  • Wix
  • Weebly
  • Others (please check with your service provider)

CREATING A WORKAROUND: If you have a site with a service provider that is incompatible with WordPress, you can still use PicPress if you set up a separately hosted domain or sub-domain for your blog with WordPress installed. For example, you can set up separate WordPress-compatible hosting for a sub-domain at blog.yoursite.com. Once that is set up, you can work with your main site provider to set up any necessary redirect(s) to your new dedicated blog site.

*Please note that we cannot provide web hosting support like setting up domains, configuring redirects, etc. It will be up to you to set this up with your hosting provider.

I have a responsive website. Is PicPress compatible?

This depends on your export method…

HTML Exports*:

If you are exporting your layout as HTML (either locally to your computer or via PicPress’s WordPress integration), you are exporting fixed-width (pixel-based) layouts, that inherently, are not “responsive.”

Single Image Exports:

If you are exporting your layout as a single image file (i.e. diptychs or “stiched” images), to manually upload to your blog, your images will display (and scale), according to the responsive functionality built into your theme.

 

*Fret not! Responsive HTML layouts are currently under development!

 

What forms of payment do you accept?

We accept most major credit cards, including Visa, MasterCard and American Express via Stripe.

Are there recurring fees?

PicPress is a subscription-based software with the option to purchase a monthly or annual plan. Subscriptions are automatically billed on each periodic renewal date until cancellation.

Do you provide free updates or upgrades to the software?

Yes! Both monthly and annual subscribers receive access to all enhancements and updates, including new version releases, completely free of charge as part of their plan.

Do you offer a free trial?

We do! We encourage you to download the free trial and explore PicPress today. The trial never expires. Once you sign up, your license key will remove the PicPress watermark inherent in the trial version. Download the free trial here!

What is your refund policy?

Our goal is to create a happy, thriving community. If for any reason you are not happy with our software, you may cancel your subscription, no questions asked. If you cancel your subscription, PicPress will terminate or deactivate your software, and the associated license number, at the end of your current subscription term.

Because we provide a free trial of PicPress to allow you the opportunity to fully evaluate the software before making a purchase decision, any fees paid are nonrefundable. We kindly ask that you familiarize yourself with our refund policy outlined in our Software License Agreement prior to placing an order for PicPress. By placing an order for PicPress, you indicate that you have read, understand, and fully accept the terms of our refund policy.

If you have any questions regarding our refund policy, please don’t hesitate to contact us.

Current User FAQs:

What format do my images need to be in?

Your images need to be in JPEG format.

How many images can I import at a time?

There is no limit to the # of images you can import into PicPress; however, because PicPress stores your layout/project images in memory, the more images you have, the longer the load/save times will be, and the more taxing it will be on your system (especially when working with larger file sizes). If your typical blogging workflow includes importing a larger quantity of images (100+ @ hi-res), we suggest using PicPress’s Cull Mode to narrow down your image list BEFORE starting your layout design in Row or Mosaic Modes. This way, PicPress isn’t storing images you have no need for.

What is Cull Mode?

Cull Mode allows you to easily preview and remove unwanted images from your imported image selection.

What is the difference between Mosaic Mode & Row Mode?

Mosaic Mode is PicPress’s automated design mode. In this mode, PicPress will take your selected images & auto-generate available layout options, no work involved.

Row Mode is PicPress’s custom design mode. In this mode, PicPress gives you the ability to manually build your own custom layouts in a few simple clicks.

In either mode, PicPress’s drag & drop feature allow you to easily adjust photo layouts on the fly.

How many images can I use in my Row or Mosaic layouts?

We’ve set parameters for the maximum # of images that can be used within a layout in order to ensure optimal performance of your operating system and PicPress. In Row Mode, you can have up to 100 images in a layout. In Mosaic Mode, you can have up to 30 images.

How do I select more than 1 item in a list box (e.g. images in the import panel, categories or tags in the WordPress export window, etc.)?

In sequence: Hold Shift key & select (both Mac & PC)

Out of sequence: Hold Command key & select (Mac); hold Control key & select (PC)

What is the difference between Layout Defaults & Layout Settings?

The difference between Layout Defaults and Layout Settings is simply in the way the information is stored in PicPress; they each control/customize the same features of your layout (page width, page border & gutters, export properties, etc.).

Layout Defaults are your default layout preferences, which are automatically applied to any new layout you start. You can change these defaults at anytime in Preferences > Layout Defaults.

Layout Settings are settings unique to a particular layout. If changed, these settings will override your defaults. This feature allows you to make adjustments to an individual layout on the fly without altering the default preferences you set for future layouts. Layout Settings can be altered via the “Settings” icon located in the top menu.

Can I save my project for later?

Absolutely. PicPress can save your photo layout designs locally to your computer so you have the freedom to open and work on your projects at any time.

What does “preserve EXIF metadata” mean?

This optional feature, found under the Export Properties section in Preferences > Layout Defaults,  instructs PicPress whether or not to preserve metadata information (e.g. keywords, copyright, etc.) previously embedded into your image(s). If you’ve checked this option, PicPress will not strip this information from your image files upon export to WordPress or HTML.

What is the local HTML export feature?

HTML is the language in which web pages are formulated. The local HTML export feature within PicPress is designed for custom web page integration, where effectively, you can import a layout into a custom-built web page. To fully utilize this feature, HTML programming knowledge is necessary.

You can set the specific XML markup language you’d like your HTML exported in via the “HTML Out” export preference found under Preferences > Layout Defaults (or Layout Settings, if you’re choosing to override your defaults for a particular layout).

For more information on how to utilize the local HTML export feature for manual WordPress integration, please see our tutorial here.

Troubleshooting:

Why does my layout appear pixilated?

Ultimately, the clarity of your layout is dependent upon the size and resolution of the original images imported into PicPress. Images with poor resolution or images that are too small for the layout you are producing, will appear blurry or pixilated. For optimal results, ensure that your images are properly sized. For example, if you are exporting a layout that is 600 pixels wide, the images you import should be a minimum of 600 pixels wide as well to avoid stretching of the images. We also recommend that your original photos have a resolution of at least 72 dpi, consistent with the display resolution of most computer monitors (for compatibility with Retina displays, consider making this resolution higher). The bottom line: higher quality original images = higher quality image outputs.

I can’t connect to my WordPress blog. Help!

If you are having difficulty connecting PicPress to your WordPress site, try troubleshooting with the following steps:

1.  Do you have a SSL certificate on your site? If so, be sure you select the “Use SSL” check-box prior to authenticating your site in Preferences>WordPress. If you do NOT have a SSL certificate on your site, you must leave the box unchecked. (Hint: sites secured with SSL display a padlock in the browser’s URL as well as HTTPS in the address; sites without SSL display HTTP in the address.)

2.  Disable all plugins on your site, then try connecting PicPress. If PicPress connects properly to your site, reactivate your plugins one-by-one until you narrow down the plugin causing the issue – you will need to remove and then reconnect (authenticate) your site within PicPress with each plugin you turn back on. PicPress may be incompatible with certain plugins; note the plugin that caused this error and get in touch with us so we can further diagnose the specific issue.

3.  If you are having a display issue, or the plugin step above doesn’t help, try activating one of the default WordPress themes as your theme, then try again. If your layouts publish as expected, something in your theme may be causing the issue and you should get in touch with your theme’s developer.

4. Confirm XML-RPC* functionality on your site. To do this, open your browser and enter in “http://YOURSITE.com/xmlrpc.php” (without the quotes). When the page loads, you should see “XML-RPC server accepts POST requests only.” on a line by itself. If you don’t see this, see #6 below and contact your blog host.

*XML-RPC functionality is turned on by default since WordPress 3.5; however, in previous versions of WordPress, XML-RPC was user enabled. To enable, go to Settings > Writing > Remote Publishing and check the check-box.

5. Contact your hosting provider. They may have security measures in place that are preventing desktop blogging clients from publishing to your site. If you have an Apache server, specifically check to see if your host has enabled ModSecurity on your site. If so, you will need to have them disable it. This firewall will prevent PicPress from communicating with your site.

Please note: we unfortunately cannot provide web hosting support.

Pin It on Pinterest

Error: Please enter a valid email address

Error: Invalid email

Error: Please enter your first name

Error: Please enter your last name

Error: Please enter a username

Error: Please enter a password

Error: Please confirm your password

Error: Password and password confirmation do not match